Question 1

How do I assemble it?

Accepted Answer

Three simple steps – 
1. Fit the backpack snugly to the adult. 
2. Connect the Hatcher Pack Baby Carrier Flap using the gray hip buckles
3. Attach the black safety buckle

Check out this video: https://www.hatcherpacks.com/assembly

Question 2

What is the ideal baby size for the Hatcher Pack?

Accepted Answer

The Hatcher Pack is perfect for babies weighing 7-35lbs, ideally between 3-18 months. But feel free to carry your baby as long as it's comfortable for both of you!

Question 3

How can I carry my baby with the Hatcher Pack?

Accepted Answer

You can carry your baby inward or outward front facing with the Hatcher Pack! Your little one will always be on the front while you carry the backpack on your back. Adventure awaits!

Question 4

How do I wash my Hatcher Pack?

Accepted Answer

It’s completely machine washable!!
Disconnect carrier portion from backpack. 
Before washing, buckle all other buckles. Use mild detergent when washing. Do not use detergents with bleach, perfumes, dyes, chlorine, or optical brightener. Close hook and loop fasteners before washing. You can put both in the washer on a gentle cycle. Let air dry.

Question 5

Is the Hatcher Pack useful without carrying a baby?

Accepted Answer

Absolutely! The Hatcher Pack is designed to be versatile. All carrying straps tuck into the back panel or detach completely, making it perfect for everyone from 0-80 years old! It's comfy, ergonomic, and has 4 easy-access shoulder pockets for your phone, keys, and other valuables. You can even take it to work with the laptop compartment! The hip belt offers extra support and can be stowed or detached. Plus, there's a hydration bladder compartment and two tall water bottle pockets. Ready for any adventure, anytime!

Question 6

Can I carry my baby without the backpack?

Accepted Answer

No, the carrier must have the structure of the backpack. However, there’s always vital items you need to carry anyway like diapers and wipes and the backpack provides incredible balance for the weight of your child!

Question 7

How do I adjust the neckline and neck support on the Hatcher Pack?

Accepted Answer

The Hatcher Pack is fully adjustable! Roll the neckline up or down for comfort and safety. For the first six months, use the inward-facing position. Ensure your baby’s head is supported but can still move, breathe, and isn’t pressed against your chest. Your baby should always be close enough to kiss. For outward-facing, ensure there's at least one inch between the neckline and the flap.

Question 8

Where do you ship to?

Accepted Answer

We ship to the US including Alaska and Hawaii. We also are willing to ship international, especially to our friends in New Zealand. Shipping time internationally is at least 10 days - 1 month. Message us for any other specific locations!

Question 9

What is the adult waist size range for the carrier attachment?

Accepted Answer

When carrying a baby, the Hatcher Pack fits the adult waist size range 23.5 - 46 inches. Without the carrier as a standalone backpack, the hip straps accommodate waist sizes 25 - 70 inches.

The hip straps can all be stowed for temporary storage in the back panel or completely detached.

Question 10

What is the Hatcher Patch Adventure Program?

Accepted Answer

Our Hatcher Patch Adventure Program is all about celebrating your family's adventures! We've designed special patches to commemorate your favorite moments. Sign up for our newsletter to stay updated on release dates and join the fun!

Question 11

Can I be an ambassador?

Accepted Answer

Do you love the Hatcher Pack mission to make everyday an adventure? We're looking to share your stories to show the power in adventure parenting. Contact us today and tell us your why!

Frequently Asked Questions